Terms & Conditions

Welcome to The Horizon's Terms and Conditions page. By booking with us or using our website, you agree to the following terms. We encourage you to take a moment to review these guidelines, as they outline the rules for your stay and the services we offer at The Horizon. Should you have any questions or need assistance, please don’t hesitate to reach out to us. We look forward to making your experience with us memorable!

Payments

Payments of 30% deposit are due within 48-hours after the booking is made, otherwise, the booking may not be accepted or may be canceled without further notice.

The outstanding amount should be paid 2 weeks before arrival at the latest.

The bank details to which you can transfer the payment will be sent to you by email, along with a booking confirmation. When making electronic deposits, please remember to mention your full name and date of the booking.

Other costs such as buying our Merch can be paid by cash or direct transfer at the end of your stay.

Important notice regarding payments: The full amount should reach us 2 weeks before arrival at the latest, to avoid cancellations. Please contact us after you made any payments to verify if we received your payment. Non-payment of the 30% deposit by the due date, entitles us to cancel the booking and may not guarantee the availability at the guesthouse.

Surf guiding

You accept that The Horizon is simply guiding guests to surf beaches and providing general guidance for all levels of surfers. This guidance is for informational purposes only and should not be considered expert advice or safety instructions. The Horizon is not responsible for any injuries, accidents, or fatalities that may occur while surfing, whether during classes or guided sessions. By participating, you acknowledge and accept the inherent risks of surfing and agree to take personal responsibility for your safety.

Passport

Please ensure that you still have at least 6 months validity on your passports after the date you expect to arrive back from your travels in Morocco. Please ensure that you hold all necessary visas for all countries of travel and transit.

Travel Insurance

Travel Insurance is highly recommended for all tourists traveling to Morocco. The Horizon recommends that travel insurance be purchased at the time of deposit to cover cancellation fees. Check if the insurance covers surfing.

Cancellations & Refunds

1. In the event of a cancellation by the guest, The Horizon will retain the non-refundable deposit (of 30%) paid at the time of the booking.

2. If the guest cancels more than 30 days before the scheduled arrival date, The Horizon will refund any additional payments made, less any bank charges or fees incurred by The Horizon.

3. If the guest cancels less than 30 days before the scheduled arrival date, The Horizon will retain the full amount paid for the booking.

4. No refunds will be given for early checkouts or no-shows.

5. In the event of cancellation by The Horizon, due to not reaching the minimum amount of participants, a full refund will be given.

Conditions

The Horizon shall not be responsible for any disability, injury, death, damage, liability, loss, cost, expense, delay, inconvenience, and/or loss of enjoyment which is or may be suffered or incurred by you or any other person or corporation caused or contributed to directly or indirectly by or arising from or in connection with:

1. Any force majeure or other events beyond The Horizon's, including but not limited to war, civil disturbance or unrest, terrorism, acts of government or any authorities, weather, tsunami, earthquake, wind, fire, flood, strikes or industrial action, illegal activities, accidents, failure of transport carriers, machinery or equipment;

2. The inability of The Horizon, tour operators, charter operators, hoteliers or

carriers to comply with any special request relating to age, medical conditions,

physical ability or disability, dietary requirements, allergic conditions or

smoking or non-smoking accommodation or seating;

3. Negligence by, delay in or cancellation of services or any other act or

omission of any airline, charter boat operation, land operator, transfer company or

any other persons or company providing goods or services in respect to your booking arrangements; and/or

4. You or any other person contravening or failing to comply with any laws, notices, instructions, tour information, or itinerary provided by any Government,

regulatory authority, The Horizon, tour operators, charter operators,

hoteliers or carriers, or otherwise any other act or omission of you or

any other person, including being affected by alcohol or drugs,

engaging in dangerous behavior, being reckless, not taking adequate

precautions or due personal care or otherwise entering into

situations exceeding your or any other person’s abilities.

Neither The Horizon nor any of its representatives shall be liable to you or any other person if, due to any reason whatsoever, satisfactory surf is not available, perceived or expected climatic patterns or oceanic occurrences do not occur, the surf is of too great a magnitude or is beyond your capabilities or comfort zones, or atmospheric or oceanic visibility is impaired or any sporting or leisure activity is too dangerous or is restricted. These matters are solely at your risk and you engage in all activities at your own choice at all times. The Horizon and its Service Providers are not required to assess or monitor your capabilities or participation in any such activity nor advise or update you on any such matter.

The Horizon and its Service Providers reserve the right, without liability or right of compensation, to prohibit or restrict any activity, or cancel or alter any service or itinerary, without notice, in their absolute discretion.

It is the responsibility of each Client to check all details of their itinerary against their instructions and advise The Horizon within a reasonable time of any errors or discrepancies. If The Horizon does not receive notification of any errors or discrepancies, it will be assumed that all details are correct. All corrections requested not within a reasonable time or after the payment of any trip segment will be treated as a change to the booking and may incur consequential fees.

The Horizon does not warrant and is in no way responsible for the accuracy or completeness of any information given or statements made or implied by any employee, contractor, agent, or representative of the company or any of its Service Providers.